First Hospitality manages 51 hotels among 19 brands. The management company needs efficient methods of tracking the success of each property and supporting its unique needs. Cvent technology automates tasks that previously took hours to complete and gives sales staff the time to build meaningful relationships with guests and planners. Data gives them the confidence to make changes and pursue opportunities that will result in increased revenue and bookings for the hotels.
CHALLENGE
Restoring connections and bringing all partners to the table
SOLUTIONS
Adopting technology to better focus on small meetings and excellent communication
RESULTS
Increased responsiveness builds trust and leads to additional revenue
Wyndham Hotels and Resorts, with 22 brands and more than 8,900 hotels needed accurate and up-to-date information throughout the pandemic to make global decisions.
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The Westin Tampa Bay used Cvent technology to keep pace with the rapidly changing industry and continued to stand out from the competition.
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