Pan Pacific London

Please explain, if applicable, the carbon offsetting options you offer to corporations.

As a new open hotel, we will need to clairify this in due course

Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to sustainability and social impact goals and initiatives.

Nicola Sani - Sales Account Director - Nicola.Sani@panpacific.com Anne Golden - General Manager - Anne.Golden@panpacific.com Kate Ruddick - Director of Sales - Kate.Ruddick@panpacific.com

Has your hotel taken steps to reduce single-use plastics, such as removing plastic straws (except upon request for guests with disabilities), stirrers and cotton buds? If yes, please provide detail as to the steps you have taken to reduce single use plastics?

Yes, Every room amenity are made of recyclable materials such as bamboo & corn starch, in addition we have implemented a recycling bin in the room. All the in room amenities & nespresso capsules are contained in Alluminum tubes.

Does your hotel generate (onsite) or purchase (offsite) renewable energy (beyond your utility's standard offerings)? If yes, please describe your practices for generating or purchasing renewable energy.

No

Does your hotel engage in activities to protect & restore the natural environment in which it is located (i.e. trees planted, coral reef restored, etc.)?

Yes

What measures are in place to allow for social distancing in fitness centers (e.g. equipment configuration, staggered usage times)? If no fitness center, please put N/A.

Equipment configuration in line with social distancing measures and potential staggered usage times and booking system at key times of the day. Maximum capacity will be 21 persons based on 3 square metres per person.

Has the fitness room cleaning routine been adjusted/increased? If yes, what new measures are included? If no fitness center, please put N/A.

Yes, Gym area a sanitized every hour. Gym equipment sanitized after each use. Increased sanitizing stations placed throughout the floor. Additional signage will be put up to highlight social distancing measures.

Will your hotel be imposing any additional fees for cleaning services? If yes, please specify those fees.

No

Are specific cleaning/disinfection routines in place for pillows, duvets and their covers, headboard, bathrobe etc.? If yes, please describe.

Yes, Bed linens laundered at 70 degrees Celcius according to World Heath Organisation standards. Mattress & pillow protectors changed every day. All rooms sanitised with a spray machine after each use.

Does the property limit number of guests in restaurant, bar, or dining areas due to COVID19 or other pandemics? If yes, please provide details of how restaurant, bar, or dining areas limits capacity? If no restaurant or bar, please put N/A.

Yes, Floor and seating plans are redesigned to manage guest flow. Reservations will also be taken during certain meal periods to manage the capacities of the outlets and to ensure social distancing measures

Has the public bathroom cleaning routine been adjusted/increased? If yes, what new measures are included?

Please include a link to your public report on community impact if applicable.

This will be available when the first year of operation will be completed.

Please provide any other comments you wish to make regarding your efforts/initiatives to obtain certification in these programs.

As a new opening hotel, some of these mesurement are yet to be confirmed as we would need a 12 months of operations to asses our carbon footprint. Kindly let us know if you require any further information.

Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to diversity, equity, and inclusion.

Nicola Sani - Sales Account Director - Nicola.Sani@panpacific.com Anne Golden - General Manager - Anne.Golden@panpacific.com Kate Ruddick - Director of Sales - Kate.Ruddick@panpacific.com