The Cvent Community is the hub for all things Cvent, and it has recently gotten a makeover. It is your one stop shop for everything you will need along your Cvent Customer Journey. What is new with this re-designed help resource?
- Enhanced Navigation and an Intuitive Design
- Easy access to the Developer Hub, Vendor and App Marketplace
- Specialized Community Spaces by Industry and Role
- Product Learning Centers
Let’s walk through each of the tabs to see what they have to offer!
Education
Under the Education tab you will first find the Knowledge Base, which is commonly known as Cvent’s search engine. It allows you to search any Cvent question or topic and pulls a bunch of relevant articles that offer step-by-step instructions on how to set things up, screenshots, videos, and best practices.
Within the Training and Certification section you can head back to the “classroom” and test your Cvent knowledge. Cvent offers a number of training courses for your total event program, ranging from Event Marketing & Management to Suppliers and Venues. Access these on-demand or live trainings directly from the Community. You can also get Cvent Certified by taking a test on Event Management, Virtual & Hybrid Events, Event Marketing Strategy, System Administrator, and so many more!
Our new Learning Centers allow you to access product hubs that provide you with all the support you need as you build out Attendee Hub, Registration, OnArrival, Surveys, the CSN, and Event Diagramming. Each of these Learning Centers offers resources like recommended support articles and trainings to help get you started.
You can now easily access our Cvent Developer Hub through the Education tab in the Community. This brings you to all of the resources to help with your Cvent APIs and Integrations from Zoom, Marketo, HubSpot, and so many more. You can find the developer guides that walk through step-by-step how to get these integrations up and running, as well as support during their use.
Communities
Under the Communities tab you will find the Open Forum, where you can get real answers from real Cvent users! Have a question about Cvent? Post it in the Community and other Cvent users will respond with their answers, advice, and best practices. You can also comment on other posts where you may have some experience and advice to give.
The Cvent Community now has specialized Communities to give you a space to ask your questions and connect with users who are in a similar industry or role as you. We have Cvent Beginners which is perfect for any new Cvent users out there. Then we have the Higher Education community that is geared towards anyone working in the higher education industry. Similarly, we have a Community for Non-Profits and Associations. Finally, we have a System Administrators Community which is great for anyone who is involved in setting up backends and working on meeting workflows. All these Communities offer places to connect, pick up helpful tips and tricks, and learn from the best in the business.
Resources
Under the Resources tab, you will find the Succeed with Cvent page, that offers different steps to maximize your success with Cvent. Learn how to engage, experience, and elevate your knowledge.
Stay informed with Cvent Product News, bringing you all the information you need to know about upcoming and past product releases and enhancements.
Sometimes at Cvent we make large platform upgrades to support product expansion. You can find all the information and resources you would need when this happens, under the Product Migration section of the Community. For example, you may be migrating from our old event app CrowdCompass, to the new Attendee Hub Event App. Everything you would need to know to make that a smooth transition process, can be found here.
We also have the App Marketplace which allows you to search for solutions and integrations, such as Interprefy for language interpretation, Blackbaud Raisers Edge for Fundraising, Uber for Business, and so many more.
Then there is the Vendor Marketplace, which offers vendors for all types of events and needs. From AV and Production vendors to Creative Services, Destination Management Companies, Event Rentals and Décor, and more.
Events
Now there is an easy way to stay up to date on all the latest and greatest Cvent events that you can take a part in! Under the Events tab, you will have access to our Ask the Expert sessions that allow you to ask your questions and get real-time answers from a panel of experts.
You will also find the link to register for Cvent’s annual user conference, Cvent Connect here. This year Connect will be held July 24-27 at Caesars Forum in Las Vegas. This is a great opportunity to learn, network, and have fun!
Additionally, you will find a link to Cvent’s Great Events Podcast under this tab. The Great Events Podcast is hosted by Senior Director and Managers of events at Cvent, and walks through best practices, tools, and resources you can use as a planner or marketer when planning your next event.
Last but not least, under this tab you will find a comprehensive list of all the Upcoming Events that Cvent has to offer. These include in person Customer Success Groups and luncheons, virtual webinars, product updates, and more.
Participate
With the Participate tab, you can learn more about what you can do in the Community with the Welcome to the Community section. Upload a headshot, follow a post, earn community badges, meet the team, and more.
Quickly sign up to become a Cvent Celebrity where you can earn points that convert to prizes for completing tasks and challenges within Cvent.
Join the Huddle of the Week under the Participate tab, and discuss the latest industry trends and topics with other Cvent users. It is a great way to gain some new knowledge, share your thoughts with others, and network.
Do you have an idea for a product enhancement or missing feature that you want the Cvent Product Team to consider for their roadmap? You can post those ideas under the Product Ideas section within the Participate tab. Members of the Cvent Product team review those ideas on a weekly basis to see what enhancements are most important to actual Cvent Users.
Learn Cvent Tips and Tricks with the Tip of the Week. Post your own tip or learn from others!
The new and improved Cvent Community has something for everyone. Make sure to check it out today: https://community.cvent.com/home.
