Gran Melia Arusha

Please explain, if applicable, the carbon offsetting options you offer to corporations.

not applicable

Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to sustainability and social impact goals and initiatives.

csr@melia.com

Has your hotel taken steps to reduce single-use plastics, such as removing plastic straws (except upon request for guests with disabilities), stirrers and cotton buds? If yes, please provide detail as to the steps you have taken to reduce single use plastics?

Yes, The main lines defined by Meliá: Reduce use/dependency through elimination Search for alternatives to plastic Substitution of certain components for another reusable, recyclable, compostable Modification of processes, operation and product design

Does your hotel generate (onsite) or purchase (offsite) renewable energy (beyond your utility's standard offerings)? If yes, please describe your practices for generating or purchasing renewable energy.

No

Does your hotel engage in activities to protect & restore the natural environment in which it is located (i.e. trees planted, coral reef restored, etc.)?

Yes

What measures are in place to allow for social distancing in fitness centers (e.g. equipment configuration, staggered usage times)? If no fitness center, please put N/A.

Recalculate capacity. - Guarantee the social distance between machines, marking the new locations with adhesive tape on the floor. - Have only fixed machines. - Eliminate weights, bends, fit balls, mats.

Has the fitness room cleaning routine been adjusted/increased? If yes, what new measures are included? If no fitness center, please put N/A.

Yes, Cleaning and disinfection procedure guaranteeing disinfection between machines after use.

Will your hotel be imposing any additional fees for cleaning services? If yes, please specify those fees.

No

Are specific cleaning/disinfection routines in place for pillows, duvets and their covers, headboard, bathrobe etc.? If yes, please describe.

Yes, See full cleaning measures for Stay Safe with Melia Program - https://www.melia.com/covid-19/covid_en.html

Does the property limit number of guests in restaurant, bar, or dining areas due to COVID19 or other pandemics? If yes, please provide details of how restaurant, bar, or dining areas limits capacity? If no restaurant or bar, please put N/A.

Yes, Separation between tables guaranteeing social distance (according to WHO 4 pax / 10m2 with at least 1 m distance between backrests of chairs and 1.5 m face to face). See Stay Safe program details in https://www.melia.com/covid-19/covid_en.html

Has the public bathroom cleaning routine been adjusted/increased? If yes, what new measures are included?

Please include a link to your public report on community impact if applicable.

https://www.meliahotelsinternational.com/en/ourCompany/Documents/Hist%C3%B3ricoInforme/2020%20Integrated%20Annual%20Report_en.pdf

Please provide any other comments you wish to make regarding your efforts/initiatives to obtain certification in these programs.

https://www.meliahotelsinternational.com/en/ourCompany/Documents/Hist%C3%B3ricoInforme/2020%20Integrated%20Annual%20Report_en.pdf

Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to diversity, equity, and inclusion.

csr@melia.com