Radisson Hotel, Astana

Please explain, if applicable, the carbon offsetting options you offer to corporations.

All RHG Meetings are 100% carbon neutral through carbon offsetting with RHG's partner First Climate, supporting climate and social projects linked to various SDGs. Radisson Rewards guests can offset their carbon footprint by redeeming their Rewards Points

Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to sustainability and social impact goals and initiatives.

diana.samatova@radisson.kz

Has your hotel taken steps to reduce single-use plastics, such as removing plastic straws (except upon request for guests with disabilities), stirrers and cotton buds? If yes, please provide detail as to the steps you have taken to reduce single use plastics?

Yes, Re-usable water bottles, plastic straws and stirrers replaced with eco-friendly alternatives offered on request by 2021. Working to replace branded plastic pens with pencils or recyclable pens. Giveaway sweets are wrapped in wood-based foil wrappers

Does your hotel generate (onsite) or purchase (offsite) renewable energy (beyond your utility's standard offerings)? If yes, please describe your practices for generating or purchasing renewable energy.

No

Does your hotel engage in activities to protect & restore the natural environment in which it is located (i.e. trees planted, coral reef restored, etc.)?

Yes

What measures are in place to allow for social distancing in fitness centers (e.g. equipment configuration, staggered usage times)? If no fitness center, please put N/A.

Has the fitness room cleaning routine been adjusted/increased? If yes, what new measures are included? If no fitness center, please put N/A.

Yes, Increased frequency of cleaning and disinfecting of high touch areas as per Diversey guidelines.f

Will your hotel be imposing any additional fees for cleaning services? If yes, please specify those fees.

No

Are specific cleaning/disinfection routines in place for pillows, duvets and their covers, headboard, bathrobe etc.? If yes, please describe.

Yes, door hanger with information and time of cleaning / disinfection (note time: only for EMEA and APAC) bag to seal TV remote after disinfection

Does the property limit number of guests in restaurant, bar, or dining areas due to COVID19 or other pandemics? If yes, please provide details of how restaurant, bar, or dining areas limits capacity? If no restaurant or bar, please put N/A.

Yes, advance reservation maximum capacity indication table spacing and opetional floor distance markers no paper/decoration on tables all condiments individually portioned

Has the public bathroom cleaning routine been adjusted/increased? If yes, what new measures are included?

Please include a link to your public report on community impact if applicable.

https://media.radissonhotels.net/image/responsible-business--corporate-use-only/businesscenter/16256-142211-m22829151.pdf

Please provide any other comments you wish to make regarding your efforts/initiatives to obtain certification in these programs.

Eco-labels provide a3rd party audit of each hotel's practices to protect the environment. 447 RHG Hotels are eco-labelled worldwide. RHG is an EcoVadis Responsible Supplier with Silver rating, placing the group among the top 30% EcoVadis performers

Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to diversity, equity, and inclusion.

diana.samatova@radisson.kz