Riu Palace Riviera Maya
Ratings
Awards
- HolidayCheck Recommended 2019 - TripAdvisor Certificate of Excellence 2019 - Loved by Guests 2019 - hotels.com - TUI Umwelt Champion 2018 - Quality Assurance Awards 2016 - Travelife Gold Award - Zoover Highly Recommended 2014
Amenities
Room features and guest services
- Concierge services
- Internet access
- Laundry service
- Luggage storage
- Room service
- View (garden)
- View (ocean or water)
- Voicemail box
Facilities
- All inclusive
- Onsite catering
- Onsite gift shop
- Onsite restaurant
- Onsite security
- Rental car service
- Space (outdoor)
- Space (private)
- Space (semi-private)
Recreational activities
- Golf course on grounds
- Health club
- Outdoor pool
- Spa or salon
- Tennis courts
- Water sports
- Whirlpool
Venue accessibility
- Airport shuttle
- Taxi
Distance from airport
34 mi. from venue
Parking
- Complimentary parking
Riu Palace Riviera Maya Meeting Space
Guest Rooms
More
Cancellation Policy
Traditional Groups Cancelation Policies (+10 rooms) -Within 91 days or more prior group's arrival, without penalty. -Between 90 and 61 days prior group's arrival, initial deposit will not be refundable. -Between 60 and 46 days prior group's arrival, group will have 1 night penalty per room. -Between 45 and 31 days prior group's arrival, group will have 2 night penalty per room. -Cancellations 30 days or less prior group's arrival, will apply no refund policy. ** All reductions and cancellations must be requested in writing prior to the cut off dates outlined. Verbal reductions and cancellations shall not be binding ** Traditional Groups Reduction Policies: -Within 61 days or more prior group's arrival , without penalty. -Between 60 and 46 days prior group's arrival, reductions of 25% of the total room block without penalty; 75% of the remaining cancelled rooms will have 1 night penalty per room. -Between 45 and 31 days prior group's arrival, reductions of 15% of the total room block without penalty; 85% of the remaining cancelled rooms will have 2 nights penalty per room. -Reductions 30 days or less prior group's arrival, will apply no refund policy
Facility Restrictions
-Currency exchange in hotel - It is not possible to exchange US Dollars in the hotel. -Use of gym and steam bath is restricted to guests over 18 years old. -In accordance with Mexican law smoking is not permitted inside the hotel: guests may only smoke outdoors. -All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.
Additional Information
NO time share! 100% supporters of Travel Agents! Free WiFi throughout hotel Main and theme restaurants 3 swimming pools and sun terraces Free gym and steam bath