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Venue Details
Industry Ratings
Awards
Amenities
- Concierge services
- Internet access
- Laundry service
- Luggage storage
- Room service
- View (garden)
- Voicemail box
- All inclusive
- Onsite catering
- Onsite gift shop
- Onsite restaurant
- Onsite security
- Pet friendly
- Rental car service
- Space (outdoor)
- Space (private)
- Space (semi-private)
- Wheelchair accessible
- Business center
- Health club
- Outdoor pool
- Spa or salon
- Tennis courts
- Water sports
- Whirlpool
- Airport shuttle
- Bus
- Taxi
- Train
- Concierge services
- Internet access
- Laundry service
- Luggage storage
- Room service
- View (garden)
- Voicemail box
- All inclusive
- Onsite catering
- Onsite gift shop
- Onsite restaurant
- Onsite security
- Pet friendly
- Rental car service
- Space (outdoor)
- Space (private)
- Space (semi-private)
- Wheelchair accessible
Meeting rooms
Meeting rooms
Meeting space
Name | Room size | Ceiling height | Maximum capacity |
|---|---|---|---|
Bar Ibiza (Pool Bar) Private Cocktail | 1 sq. ft. - | 1 ft. | 80 |
Bar Cozumel (Pool Bar) Private Cocktail | 1 sq. ft. - | 1 ft. | 40 |
Margarita Steakhouse (Private Dinner) | 1 sq. ft. - | 1 ft. | 100 |
Shangai Asian Restaurant (Private Dinner) | 1 sq. ft. - | 1 ft. | 50 |
Beach (Private Dinner) | 1 sq. ft. - | 1 ft. | 80 |
Bar Ibiza (Pool Bar) Private Dinner | 1 sq. ft. - | 1 ft. | 80 |
Shangai Asian Restaurant (Semi Private Dinner) | 1 sq. ft. - | 1 ft. | 40 |
La Hacienda Buffet (Semi Private Dinner) | 1 sq. ft. - | 1 ft. | 80 |
Mexican Restaurant (Semi Private Dinner) | 1 sq. ft. - | 1 ft. | 30 |
Guest rooms
Location
Getting Here
Additional Information
Facility Restrictions
-All hotel guests are required to wear an "All Inclusive" wristband for identification purposes. -Under Mexican legislation it is not permitted to smoke in the bedrooms or public areas of the hotel. Smoking is only permitted in the areas specifically designated for this purpose. -Credit cards accepted: MasterCard, Visa, Diners, Discover, Amex -It is not possible to exchange US Dollars in the hotel
Cancellation Policy
Traditional Groups Cancelation Policies (+10 rooms) -Within 91 days or more prior group's arrival, without penalty. -Between 90 and 61 days prior group's arrival, initial deposit will not be refundable. -Between 60 and 46 days prior group's arrival, group will have 1 night penalty per room. -Between 45 and 31 days prior group's arrival, group will have 2 night penalty per room. -Cancellations 30 days or less prior group's arrival, will apply no refund policy. ** All reductions and cancellations must be requested in writing prior to the cut off dates outlined. Verbal reductions and cancellations shall not be binding ** Traditional Groups Reduction Policies: -Within 61 days or more prior group's arrival , without penalty. -Between 60 and 46 days prior group's arrival, reductions of 25% of the total room block without penalty; 75% of the remaining cancelled rooms will have 1 night penalty per room. -Between 45 and 31 days prior group's arrival, reductions of 15% of the total room block without penalty; 85% of the remaining cancelled rooms will have 2 nights penalty per room. -Reductions 30 days or less prior group's arrival, will apply no refund policy
Additional details
-NO time share! 100% supporters of Travel Agents! -Free WiFi throughout hotel -All Inclusive 24 hours -On beachfront, free sun loungers on beach -3 swimming pools, whirlpool bath, small pool with swim-up bar
Weblinks
Riu Yucatan Frequently Asked Questions
Explore frequently asked questions from the Riu Yucatan regarding Health and Safety, Sustainability, and Diversity and Inclusion
Sustainable Practices
Diversity and Inclusion
Health and Safety
Please explain, if applicable, the carbon offsetting options you offer to corporations.
Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to sustainability and social impact goals and initiatives.
Has your hotel taken steps to reduce single-use plastics, such as removing plastic straws (except upon request for guests with disabilities), stirrers and cotton buds? If yes, please provide detail as to the steps you have taken to reduce single use plastics?
Does your hotel generate (onsite) or purchase (offsite) renewable energy (beyond your utility's standard offerings)? If yes, please describe your practices for generating or purchasing renewable energy.
Does your hotel engage in activities to protect & restore the natural environment in which it is located (i.e. trees planted, coral reef restored, etc.)?
What measures are in place to allow for social distancing in fitness centers (e.g. equipment configuration, staggered usage times)? If no fitness center, please put N/A.
Has the fitness room cleaning routine been adjusted/increased? If yes, what new measures are included? If no fitness center, please put N/A.
Will your hotel be imposing any additional fees for cleaning services? If yes, please specify those fees.
Are specific cleaning/disinfection routines in place for pillows, duvets and their covers, headboard, bathrobe etc.? If yes, please describe.
Does the property limit number of guests in restaurant, bar, or dining areas due to COVID19 or other pandemics? If yes, please provide details of how restaurant, bar, or dining areas limits capacity? If no restaurant or bar, please put N/A.
Has the public bathroom cleaning routine been adjusted/increased? If yes, what new measures are included?
Please include a link to your public report on community impact if applicable.
Please provide any other comments you wish to make regarding your efforts/initiatives to obtain certification in these programs.
Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to diversity, equity, and inclusion.
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