We care about you and your safety. Wyndham's new "Count on Us" initiative includes additional cleaning protocols and procedures to help reduce the spread of COVID 19: Use of surface cleaner & disinfectant that is approved by the EPA against COVID-19 and influenza and is a hospital disinfectant; 80% alcohol-based hand sanitizer for use in hotel public areas and 70% alcohol-based hand sanitizer amenities for in-room distribution to guests; EPA approved disinfectant wipes to be provided to guests upon check in; hotel team members to wear face masks, all guestrooms will have a reduction of touch items, prominent signage regarding CDC guidelines and social distancing protocols. As a member of the American Hotel Lodging Association (AHLA) Safe Stay Advisory Council, Wyndham is joining other industry leaders as well as public health experts, scientists, and medical professionals to develop a series of industry best practices and guidelines focused on enhanced hotel cleaning practices, social interactions and workplace protocols that meet health and safety challenges presented by COVID-19.

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La Quinta Inn & Suites by Wyndham New Orleans Downtown Frequently Asked Questions

Explore frequently asked questions from the La Quinta Inn & Suites by Wyndham New Orleans Downtown regarding Health and Safety, Sustainability, and Diversity and Inclusion

Sustainable Practices

Please provide comments or a link to any publicly communicated La Quinta Inn & Suites by Wyndham New Orleans Downtown's sustainability or social impact goals/strategy.

https://www.google.com/search?q=highgate+hotels+llc+sustainability&rlz=1C1GCEU_enUS995US995&oq=&aqs=chrome.3.69i59i450l8.265393j0j7&sourceid=chrome&ie=UTF-8

Does La Quinta Inn & Suites by Wyndham New Orleans Downtown have a strategy that focuses on the elimination and diversion of waste (i.e. plastics, papers, cardboard, etc.)? If yes, please elaborate on your strategy of elimination and diversion of waste.

Yes, Highgate also announced the movement towards the elimination of single-use plastics.

Diversity and Inclusion

For US hotels only, is La Quinta Inn & Suites by Wyndham New Orleans Downtown and/or parent company certified as a 51% diverse owned business enterprise (BE)? If yes, please indicate which one of the following you are certified as:

Small Business Enterprise

If applicable, could you please provide a link to La Quinta Inn & Suites by Wyndham New Orleans Downtown's public report on their commitments and initiatives related to diversity, equity, and inclusion?

www.highgate.com/citizenship/

Health and Safety

Were practices at La Quinta Inn & Suites by Wyndham New Orleans Downtown developed based on health service recommendations from public governmental entities or private organizations? If Yes, please list which organizations were used to develop these practices.

Yes, CDC- Centers for Disease Control and Prevention, AHLA - American Hotel and Lodging Association and Ecolab

Does La Quinta Inn & Suites by Wyndham New Orleans Downtown clean and sanitize public areas and publicly accessible facilities (i.e. meeting rooms, restaurants, elevator banks, etc.)? If yes, describe any new measures that are taken.

Yes, Repeated disinfecting cleaning of each area every 2-3 hours minimum & use appropriate required Ecolab EPA chemicals

Please explain, if applicable, the carbon offsetting options you offer to corporations.

ENGIE Impact to implement solutions for sustainability reporting, achieving decarbonization, and overall environmental footprint reduction.

Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to sustainability and social impact goals and initiatives.

Kyle.Goodsell@Highgate.com

Has your hotel taken steps to reduce single-use plastics, such as removing plastic straws (except upon request for guests with disabilities), stirrers and cotton buds? If yes, please provide detail as to the steps you have taken to reduce single use plastics?

Yes, Highgate also announced the movement towards the elimination of single-use plastics.

Does your hotel generate (onsite) or purchase (offsite) renewable energy (beyond your utility's standard offerings)? If yes, please describe your practices for generating or purchasing renewable energy.

Yes, Highgate is a member of the Renewable Energy Buyers Alliance, a foundational tool supporting the decarbonization of commercial buildings through energy optimization and renewable energy procurement.

Does your hotel engage in activities to protect & restore the natural environment in which it is located (i.e. trees planted, coral reef restored, etc.)?

Yes

What measures are in place to allow for social distancing in fitness centers (e.g. equipment configuration, staggered usage times)? If no fitness center, please put N/A.

The hotel conforms to local, county and state agencies for public space occupancy requirements.

Has the fitness room cleaning routine been adjusted/increased? If yes, what new measures are included? If no fitness center, please put N/A.

Yes, Repeated disinfecting cleaning of each area every 2-3 hours minimum & use appropriate required Ecolab EPA chemicals

Will your hotel be imposing any additional fees for cleaning services? If yes, please specify those fees.

Are specific cleaning/disinfection routines in place for pillows, duvets and their covers, headboard, bathrobe etc.? If yes, please describe.

Yes, All laundered upon check-out

Does the property limit number of guests in restaurant, bar, or dining areas due to COVID19 or other pandemics? If yes, please provide details of how restaurant, bar, or dining areas limits capacity? If no restaurant or bar, please put N/A.

Has the public bathroom cleaning routine been adjusted/increased? If yes, what new measures are included?

Please include a link to your public report on community impact if applicable.

www.highgate.com/citizenship/

Please provide any other comments you wish to make regarding your efforts/initiatives to obtain certification in these programs.

Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to diversity, equity, and inclusion.

Kyle.Goodsell@HIghgate.com

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