Four Seasons Hotel Macao

Please explain, if applicable, the carbon offsetting options you offer to corporations.

NA

Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to sustainability and social impact goals and initiatives.

esg.team@fourseasons.com

Has your hotel taken steps to reduce single-use plastics, such as removing plastic straws (except upon request for guests with disabilities), stirrers and cotton buds? If yes, please provide detail as to the steps you have taken to reduce single use plastics?

Yes, We are committed to eliminating single use plastics from the guest experience. All of our hotels have taken significant steps to remove plastics, including water bottles, miniature bathroom toiletries, and plastic F&B items.

Does your hotel generate (onsite) or purchase (offsite) renewable energy (beyond your utility's standard offerings)? If yes, please describe your practices for generating or purchasing renewable energy.

No

Does your hotel engage in activities to protect & restore the natural environment in which it is located (i.e. trees planted, coral reef restored, etc.)?

Yes

What measures are in place to allow for social distancing in fitness centers (e.g. equipment configuration, staggered usage times)? If no fitness center, please put N/A.

Equipment configuration, staggered usage times and max occupancy levels set and strictly enforced by attendant

Has the fitness room cleaning routine been adjusted/increased? If yes, what new measures are included? If no fitness center, please put N/A.

Yes, Cleaning of equipment between guests with EcoLab approved chemicals. Removal of all porous surfaces, such as yoga mats.

Will your hotel be imposing any additional fees for cleaning services? If yes, please specify those fees.

No

Are specific cleaning/disinfection routines in place for pillows, duvets and their covers, headboard, bathrobe etc.? If yes, please describe.

Yes, Bed linens, terry bagged and sealed before being transported to be laundered between guests. Soiled linen removed before clean linens brought into room. Room attendants wear and change gloves regularly, including after touching soiled linens.

Does the property limit number of guests in restaurant, bar, or dining areas due to COVID19 or other pandemics? If yes, please provide details of how restaurant, bar, or dining areas limits capacity? If no restaurant or bar, please put N/A.

Yes, Limited occupancy, seating configured to allow physical distancing, no bar seating

Has the public bathroom cleaning routine been adjusted/increased? If yes, what new measures are included?

Please include a link to your public report on community impact if applicable.

https://www.fourseasons.com/content/dam/fourseasons/images/web/PDFs/2022-ESG-Report.pdf

Please provide any other comments you wish to make regarding your efforts/initiatives to obtain certification in these programs.

Four Seasons is a member of the Global Sustainable Tourism Council (GSTC) and we recommend that our hotels pursue certification aligned with GSTC-Recognized standards.

Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to diversity, equity, and inclusion.

esg.team@fourseasons.com