NH Ciudad de Santander

Please explain, if applicable, the carbon offsetting options you offer to corporations.

Page 107 https://memorianh.com/2020/CONSOLIDATED_NON-FINANCIAL_INFORMATION_STATEMENT_2020.pdf

Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to sustainability and social impact goals and initiatives.

me.ruiz@nh-hotels.com m.garciallorente@nh-hotels.com s.shanabo@nh-hotels.com

Has your hotel taken steps to reduce single-use plastics, such as removing plastic straws (except upon request for guests with disabilities), stirrers and cotton buds? If yes, please provide detail as to the steps you have taken to reduce single use plastics?

Yes, Page 111 https://memorianh.com/2020/CONSOLIDATED_NON-FINANCIAL_INFORMATION_STATEMENT_2020.pdf

Does your hotel generate (onsite) or purchase (offsite) renewable energy (beyond your utility's standard offerings)? If yes, please describe your practices for generating or purchasing renewable energy.

Yes, Contracting green energy to reduce the carbon footprint of operations. In 2020, the consumption of renewable or green energy is available in 100% of the hotels covering 69% of the total electricity consumed by the Group’s hotels in Europe.

Does your hotel engage in activities to protect & restore the natural environment in which it is located (i.e. trees planted, coral reef restored, etc.)?

Yes

What measures are in place to allow for social distancing in fitness centers (e.g. equipment configuration, staggered usage times)? If no fitness center, please put N/A.

Fitness centers have place hand sanitizer dispenser at the entrance. Moreover, snacks and drinks have been removed and towels are only available at the reception.

Has the fitness room cleaning routine been adjusted/increased? If yes, what new measures are included? If no fitness center, please put N/A.

Yes, Fitness centers are for individual use with previous appointment. After each guest our cleaning team sanitize both area and surfaces.

Will your hotel be imposing any additional fees for cleaning services? If yes, please specify those fees.

No

Are specific cleaning/disinfection routines in place for pillows, duvets and their covers, headboard, bathrobe etc.? If yes, please describe.

Yes, Pillows, douverts and their covers, towels, bed linen and bathrobe are removed and place with fresh ones.

Does the property limit number of guests in restaurant, bar, or dining areas due to COVID19 or other pandemics? If yes, please provide details of how restaurant, bar, or dining areas limits capacity? If no restaurant or bar, please put N/A.

Yes, Restaurant, bars and dining area capacity is based on local regulations.

Has the public bathroom cleaning routine been adjusted/increased? If yes, what new measures are included?

Please include a link to your public report on community impact if applicable.

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Please provide any other comments you wish to make regarding your efforts/initiatives to obtain certification in these programs.

NA

Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to diversity, equity, and inclusion.

me.ruiz@nh-hotels.com m.garciallorente@nh-hotels.com