Melia Sitges

Please explain, if applicable, the carbon offsetting options you offer to corporations.

New Program Road to Net Zero Events. In collaboration with Creast, a company specialized on measurement and reduction, we have developed a state-of-the-art technology, to calculate the emissions of carbon footprint of every event we host in the selected MICE hotels, by measuring the energy consumption in guest rooms and meeting rooms, the menu ingredients of menus chosen and other items, helping our clients make more responsible decisions. Our goal is to create events that not only inspire and connect, but also contribute to a greener planet. Therefore, if your event is confirmed, we will work collectively to make it carbon neutral, either through your company´s offset program, or through Meliá´s "The Planet We Love" project, with credit certified by the United Nations.

Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to sustainability and social impact goals and initiatives.

borja.gonzalez@melia.com

Has your hotel taken steps to reduce single-use plastics, such as removing plastic straws (except upon request for guests with disabilities), stirrers and cotton buds? If yes, please provide detail as to the steps you have taken to reduce single use plastics?

At Meliá Hotels, we do not have one single use plastics

Does your hotel generate (onsite) or purchase (offsite) renewable energy (beyond your utility's standard offerings)? If yes, please describe your practices for generating or purchasing renewable energy.

We are using innovative technology to make us more efficient, we are committed to using clean energy, and since 2007 we have had an environmental and energy management system (SAVE) that has allowed us to significantly reduce consumption. The SAVE programme allows us to measure consumption and detect opportunities for improvement in all our owned, leased and managed hotels. The CO2PERATE project helps us to optimise energy use in air - conditioning systems with the assistance of artificial intelligence. We use technology to predict the flow of people and the capacity of our spaces to adjust energy use .

Does your hotel engage in activities to protect & restore the natural environment in which it is located (i.e. trees planted, coral reef restored, etc.)?

Yes

What measures are in place to allow for social distancing in fitness centers (e.g. equipment configuration, staggered usage times)? If no fitness center, please put N/A.

Recalculate capacity. - Guarantee the social distance between machines, marking the new locations with adhesive tape on the floor. - Have only fixed machines. - Eliminate weights, bends, fit balls, mats.

Has the fitness room cleaning routine been adjusted/increased? If yes, what new measures are included? If no fitness center, please put N/A.

Yes, Cleaning and disinfection procedure guaranteeing disinfection between machines after use.

Will your hotel be imposing any additional fees for cleaning services? If yes, please specify those fees.

No

Are specific cleaning/disinfection routines in place for pillows, duvets and their covers, headboard, bathrobe etc.? If yes, please describe.

Yes, See full cleaning measures for Stay Safe with Melia Program - https://www.melia.com/covid-19/covid_en.html

Does the property limit number of guests in restaurant, bar, or dining areas due to COVID19 or other pandemics? If yes, please provide details of how restaurant, bar, or dining areas limits capacity? If no restaurant or bar, please put N/A.

Yes, Separation between tables guaranteeing social distance (according to WHO 4 pax / 10m2 with at least 1 m distance between backrests of chairs and 1.5 m face to face). See Stay Safe program details in https://www.melia.com/covid-19/covid_en.html

Has the public bathroom cleaning routine been adjusted/increased? If yes, what new measures are included?

Measures according to the Stay Safe Program developed by Meliá Hotels : https://www.meliahotelsinternational.com/en/search-results#k=stay%20safe%20by%20melia

Please include a link to your public report on community impact if applicable.

https://www.meliahotelsinternational.com/en/our-company/reputation-sustainability/good-for-the-community

Please provide any other comments you wish to make regarding your efforts/initiatives to obtain certification in these programs.

Meliá Hotels International's certifications and recognitions in Diversity, Equity & Inclusion (DE&I): Queer Destinations Committed Certification; Top Employer Recognition; Diversity Leader by Financial Times;Diversity & Inclusion Award by Fundación Adecco

Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to diversity, equity, and inclusion.

borja.gonzalez@melia.com