Mandarin Oriental, Singapore

Please explain, if applicable, the carbon offsetting options you offer to corporations.

NA, we prefer to focus on carbon emission reduction and has plans for renewable energy

Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to sustainability and social impact goals and initiatives.

sebastianc@mohg.com

Has your hotel taken steps to reduce single-use plastics, such as removing plastic straws (except upon request for guests with disabilities), stirrers and cotton buds? If yes, please provide detail as to the steps you have taken to reduce single use plastics?

Yes, We have remove single-use plastics, including straws, stirrers and cotton buds

Does your hotel generate (onsite) or purchase (offsite) renewable energy (beyond your utility's standard offerings)? If yes, please describe your practices for generating or purchasing renewable energy.

No

Does your hotel engage in activities to protect & restore the natural environment in which it is located (i.e. trees planted, coral reef restored, etc.)?

Yes

What measures are in place to allow for social distancing in fitness centers (e.g. equipment configuration, staggered usage times)? If no fitness center, please put N/A.

As required during COVID-19 pandemic - social distancing between equipment/ users

Has the fitness room cleaning routine been adjusted/increased? If yes, what new measures are included? If no fitness center, please put N/A.

As required during COVID-19 pandemic - increased frequency

Will your hotel be imposing any additional fees for cleaning services? If yes, please specify those fees.

Deep cleaning fees if guest is tested positive

Are specific cleaning/disinfection routines in place for pillows, duvets and their covers, headboard, bathrobe etc.? If yes, please describe.

As required during COVID-19 pandemic, steam cleaning are done

Does the property limit number of guests in restaurant, bar, or dining areas due to COVID19 or other pandemics? If yes, please provide details of how restaurant, bar, or dining areas limits capacity? If no restaurant or bar, please put N/A.

As required during COVID-19 pandemic and according to local health authorities guidelines

Has the public bathroom cleaning routine been adjusted/increased? If yes, what new measures are included?

As required during COVID-19 pandemic - increased frequency

Please include a link to your public report on community impact if applicable.

Please see link: https://www.mandarinoriental.com/en/our-company/sustainability

Please provide any other comments you wish to make regarding your efforts/initiatives to obtain certification in these programs.

To build an inclusive workplace, we incorporate Diversity and Inclusion principles across our business and HR practices: • Ensuring we have a set of inclusive working arrangements and policies to support Diversity and Inclusion • Keeping our recruitment, promotion and retention systems fair, based on aptitude, merit and ability • Providing active talent management and career support for colleagues to open up opportunities that will facilitate a diverse future pipeline of leaders • Cultivating leadership behaviour through learning campaigns to ensure colleagues behave in accordance with our values

Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to diversity, equity, and inclusion.

ElisaC@mohg.com