Hyatt Centric Playa Del Carmen
Awards
Formerly known as Thompson Playa Del Carmen, rebranded Hyatt Centric Playa Del Carmen on November 4th, 2024. Recommended by Forbes - 2019 Recommended by Forbes- 2018 Travel & Leisure's Top 4 New Hotels in Mexico Conde Nast Best Hotel Breakfast Playa del Carmen's Hottest New Years Eve Party, Hollywood Reporter
Amenities
Room features and guest services
- Calls (local)
- Calls (toll-free)
- Concierge services
- Internet access
- Laundry service
- Luggage storage
- Room service
- View (ocean or water)
- View (urban)
- Voicemail box
Facilities
- Extended stay
- Onsite catering
- Onsite restaurant
- Onsite security
- Pet friendly
- Rental car service
- Space (outdoor)
- Space (private)
- Space (semi-private)
- Wheelchair accessible
Business services
- AV capabilities
- Video conference
- VIP services
Recreational activities
- Health club
- Outdoor pool
- Spa or salon
- Water sports
Venue accessibility
- Airport shuttle
- Bus
- Taxi
Equipment
- Dance floor
- Loading dock
- Piano
- Staging area
Distance from airport
34 mi. from venue
Parking
- Paid parking$20.00 / day
- Valet parking$20.00 / day
- Street parking
Hyatt Centric Playa Del Carmen Meeting Space
Guest Rooms
More
Cancellation Policy
Group Cancellation Policy Overview We understand plans may change, and we strive to provide flexibility where possible. Our group cancellation policy is structured to balance flexibility with the commitments required for large bookings, ensuring both parties are accommodated fairly. - Initial Deposit: A non-refundable deposit is required upon signing to secure space and services for your group. - Cancellation 90+ Days Prior to Arrival: A portion of the anticipated group revenue will be charged to cover initial commitments. - Cancellation 60-89 Days Prior to Arrival: An increased percentage of anticipated revenue will be applied as cancellation fees, reflecting the limited time for rescheduling group space. - Cancellation 30-59 Days Prior to Arrival: A higher cancellation fee applies due to the reduced opportunity to rebook reserved space. - Cancellation Less Than 30 Days Prior to Arrival: Full payment of anticipated revenue is due, as it may no longer be feasible to resell accommodations and services. Specific terms and percentages are outlined in each group contract, customized based on seasonality, group size, and room block commitment.
Facility Restrictions
Our hotel offers unique, non-traditional meeting and event spaces designed to create memorable experiences: Downtown House: Situated in the main building, our rooftop features a vibrant patio with two restaurants, a pool deck, and partially covered areas alongside open-air spaces—all boasting sweeping panoramic ocean views. For more traditional needs, a flexible boardroom can be divided into two private meeting rooms. Beach House: This location also embraces non-traditional spaces, including an oceanfront restaurant, pool deck, beach area, and a suite that can be converted into a meeting room, all showcasing breathtaking ocean views. These versatile venues provide the perfect setting for events that combine the beauty of Playa del Carmen with a distinctive atmosphere. ** European Plan / B&B Hotel ** At Hyatt Centric Playa Del Carmen, we encourage our guests to explore and experience the essence of Mexico. Our packages are available on a room-only basis or Bed & Breakfast. For customized options for groups, please feel free to reach out to our hotel sales team.
Additional Information
HOTEL AMENITIES: Accommodations: 119 rooms and suites - Downtown House: 92 rooms & suites, adults-only and pet-friendly (68 one king bed + 24 two queen beds) - Beach House: 27 rooms & suites, family-friendly and pet-friendly (24 one king bed + 3 two queen beds) Relaxation & Leisure: - Dining: 3 consumption centers, grab-and-go market, and in-room dining - A rooftop infinity pool with a swim-up bar with ocean and city views, cabanas available (additional charge) - Beach House featuring sun beds, towel service, and cabanas (additional charge) - Wellness: 24/7 fitness center