_S.jpg&w=3840&q=75)
About us
With its strategic location in Syrena Tower on Xuan Dieu Street, Fraser Suites Hanoi is a prime address for expatriates who desire a home close to the place of business, and yet offers a tranquil repose from the bustle of the city. The well-appointed Gold-Standard serviced residence is in the scenic Westlake district, the residential enclave preferred by foreign executives and their families. Located from the 5th to 22th floors, each of the residence has a magnificent unobstructed view of Westlake, Red River and its scenic surrounds. Every one of the 170 residences offers innovative concepts seldom seen in Vietnam.
Venue Details
Industry Ratings
Awards
Amenities
- Calls (local)
- Concierge services
- Internet access
- Laundry service
- Room service
- Voicemail box
- Extended stay
- Onsite restaurant
- Onsite security
- Pet friendly
- AV capabilities
- Business center
- Health club
- Outdoor pool
- Whirlpool
- Airport shuttle
- Taxi
- Calls (local)
- Concierge services
- Internet access
- Laundry service
- Room service
- Voicemail box
- Extended stay
- Onsite restaurant
- Onsite security
- Pet friendly
- AV capabilities
- Business center
- Health club
- Outdoor pool
- Whirlpool
Meeting rooms
Meeting rooms
Guest rooms
Location
Getting Here
Additional Information
Facility Restrictions
170 units apartments (residences) ranging from 55 sq m to 569 sq m and consisting of 1 to 4 bedrooms. Each unit is fully furnished with the ultra modern furniture and fittings; fully equipped kitchen with pots and cutleries. Max. occupants is 2 persons per bedroom ie. One Bedroom = 2 persons, Two Bedroom = 4 persons, Three Bedrooms = 6 persons. No twin bed and Extra Bed for One Bedroom. Configuration of bedding is One Bedroom = Queen Bed, Two Bedroom = 1 King and 1 Twin, Three Bedroom = 1 King, 1 Queen and 1 Twin. Meeting facility - 1 boardroom only for max. 20 persons.
Cancellation Policy
Cancellation needs to be written (fax / email), cancellation will not be accepted by telephone. No fee charged for reservation cancelled: •Short Stay reservation (1-29 nights) : 48 hours prior arrival date •Long Stay reservation (more than 1 month) : 15 days prior arrival date In case of late cancellation the following amount will be charged: •Reservation from 1 - 29 nights : FIT – 1 day rental, GIT – 50% of total length of stay booked •Reservation from 1 – 5 months: FIT – 2 weeks rental GIT – 1 month rental •Reservation for 6 months & above:FIT – 1 month rental. GIT – 1 month rental Note: FIT = 7 rooms & below / GIT = 8 rooms & above NO-SHOW POLICY: In case of No Show the total length of stay booked will be charged
Additional details
All residences or apartments are fully furnished and equipped with high speed internet (broadband or WiFi), kitchen and spacious living room, cable TV with over 43 news and entertainment channels. Recreation includes a resort-style swimming pool, steambath, 24-hour gym and facilities for children and toddlers.
Weblinks
Fraser Suites Hanoi Frequently Asked Questions
Explore frequently asked questions from the Fraser Suites Hanoi regarding Health and Safety, Sustainability, and Diversity and Inclusion.
Sustainable Practices
Diversity and Inclusion
Health and Safety
Please explain, if applicable, the carbon offsetting options you offer to corporations.
Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to sustainability and social impact goals and initiatives.
lananh.nguyen@frasershospitality.com
Has your hotel taken steps to reduce single-use plastics, such as removing plastic straws (except upon request for guests with disabilities), stirrers and cotton buds? If yes, please provide detail as to the steps you have taken to reduce single use plastics?
Yes, Replace plastic straw with alternative material type like paper straw/bamboo straw/biodegradable straw etc Replace plastic stirrer with alternative material type such as wooden stirrer/biodegradable stirrer etc
Does your hotel generate (onsite) or purchase (offsite) renewable energy (beyond your utility's standard offerings)? If yes, please describe your practices for generating or purchasing renewable energy.
No
Does your hotel engage in activities to protect & restore the natural environment in which it is located (i.e. trees planted, coral reef restored, etc.)?
Yes
What measures are in place to allow for social distancing in fitness centers (e.g. equipment configuration, staggered usage times)? If no fitness center, please put N/A.
Implement 2m distancing at GYM
Has the fitness room cleaning routine been adjusted/increased? If yes, what new measures are included? If no fitness center, please put N/A.
Yes, Clean and disinfect every 2 hours during day time
Will your hotel be imposing any additional fees for cleaning services? If yes, please specify those fees.
No
Are specific cleaning/disinfection routines in place for pillows, duvets and their covers, headboard, bathrobe etc.? If yes, please describe.
Yes, Use Tersano SAO solution for cleaning and disinfection daily
Does the property limit number of guests in restaurant, bar, or dining areas due to COVID19 or other pandemics? If yes, please provide details of how restaurant, bar, or dining areas limits capacity? If no restaurant or bar, please put N/A.
Yes, Implement 2m distancing at restaurant and dining areas
Has the public bathroom cleaning routine been adjusted/increased? If yes, what new measures are included?
Please include a link to your public report on community impact if applicable.
NA
Please provide any other comments you wish to make regarding your efforts/initiatives to obtain certification in these programs.
NA
Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to diversity, equity, and inclusion.
lananh.nguyen@frasershospitality.com
Report an issue with this venue profile to the Cvent Supplier Network.