Drury Plaza Hotel Nashville Franklin
Ratings
Awards
We are truly honored to be ranked the highest in the brand category for hotels in Forbes list of Best Customer Service 2024. Forbes partnered with HundredX, a data analytics company to survey 201,000 U.S. residents who provided 4.2 million ratings on more than 3,000 brands. Survey participants were asked to rate brands on people, speed, services, and resolution. The top 300 brands made it to Forbes' first-ever list of the Best Customer Service, with Drury Hotels coming in at 56.
Amenities
Room features and guest services
- Calls (local)
- Calls (toll-free)
- Concierge services
- Internet access
- Laundry service
- Luggage storage
- Room service
- Voicemail box
Facilities
- Onsite catering
- Onsite restaurant
- Outside caterers allowed
- Pet friendly
- Rental car service
- Wheelchair accessible
Business services
- AV capabilities
- Business center
Recreational activities
- Health club
- Indoor pool
- Outdoor pool
- Spa or salon
- Whirlpool
Venue accessibility
- Airport shuttle
- Bus
- Taxi
Equipment
- Dance floor
- Portable walls
- Staging area
Distance from airport
21 mi. from venue
Parking
- Complimentary parking
Drury Plaza Hotel Nashville Franklin Meeting Space
Guest Rooms
More
Cancellation Policy
Group cancellation less than 30 days prior to arrival or failure to comply with attrition clause results in cancellation fee being calculated as a percentage of lost revenue. Individual cancellation is 24 hours prior to arrival.
Facility Restrictions
Check-in time: 3:00 pm Check-out time: 11:00 am Pets Accepted: Daily cleaning fee of $75 per room plus tax. Service animals are welcome free of charge. Limit of two pets per room. Parking: Free (during stay) This hotel has a smoke-free policy.
Additional Information
Your group deserves the best and Drury delivers. Drury Hotels has been recognized by J.D. Power with the award for Highest in Guest Satisfaction among Mid-Scale Hotel Chains, a record-setting SIXTEEN Years in a Row.