Hand Picked Norton House Hotel & Spa

Cancellation Policy

6. CANCELLATION OR CHANGES MADE BY THE CLIENT i. If the Client needs to cancel the booking, the Client must tell the Hotel by telephone and confirm in writing as soon as possible. ii. If the Client cancels, or reduces facilities or minimum numbers as stated in these Terms & Conditions, the Client must pay the Hotel cancellation charges as follows: a) Cancellations 181 days or more before Event Start Date - no charge b) Cancellations 180 - 91 days before Event Start Date - 25% c) Cancellations 90 - 61 days before Event Start Date - 50% d) Cancellations 60 - 31 days before Event Start Date 85% e) Cancellations less than 30 days before Event Start Day - 100% iii. The Hotel will try to re-hire the event facilities that the Client has cancelled. If the Hotel is able to re-hire these facilities, it will deduct any revenue received from the cancellation charges payable by the Client. iv. Any postponement of confirmed business will be considered as a cancellation.