Palace Downtown

Please explain, if applicable, the carbon offsetting options you offer to corporations.

Supporting this goal, we initiated to upgrade several facilities to be powered by solar energy.

Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to sustainability and social impact goals and initiatives.

maryt@emaar.ae

Has your hotel taken steps to reduce single-use plastics, such as removing plastic straws (except upon request for guests with disabilities), stirrers and cotton buds? If yes, please provide detail as to the steps you have taken to reduce single use plastics?

Yes, Eradicate one time use plastic items from our bathrooms in 2020. Change plastic packaging to bio-degradable packaging in all our bathrooms in 2020

Does your hotel generate (onsite) or purchase (offsite) renewable energy (beyond your utility's standard offerings)? If yes, please describe your practices for generating or purchasing renewable energy.

Yes, Installing 100% solar power fed swimming pools as a part of Net Zero Carbon.

Does your hotel engage in activities to protect & restore the natural environment in which it is located (i.e. trees planted, coral reef restored, etc.)?

Yes

What measures are in place to allow for social distancing in fitness centers (e.g. equipment configuration, staggered usage times)? If no fitness center, please put N/A.

To limit the number of guests in the gym at the same time, pre-booking will be required to allow social distancing. Each guest will be allocated a booking slot of 1 hour. The capacity of the Fitness Centre should not exceed 50% of normal capacity

Has the fitness room cleaning routine been adjusted/increased? If yes, what new measures are included? If no fitness center, please put N/A.

Yes, Close the Fitness Centre every hour for 15 minutes, allowing the Trainers and Housekeeping to wipe all benches and equipment, as well conduct fogging of the entire facility. Sanitisation stand available for guest usage.

Will your hotel be imposing any additional fees for cleaning services? If yes, please specify those fees.

No

Are specific cleaning/disinfection routines in place for pillows, duvets and their covers, headboard, bathrobe etc.? If yes, please describe.

Yes, https://www.emaarhospitality.com/en/covid-19-information/

Does the property limit number of guests in restaurant, bar, or dining areas due to COVID19 or other pandemics? If yes, please provide details of how restaurant, bar, or dining areas limits capacity? If no restaurant or bar, please put N/A.

Yes, Reduction of the number of seats to 30%, not exceeding the maximum seating capacity. Maintaining a distance of 2 meters between tables to provide safe distance between guests.

Has the public bathroom cleaning routine been adjusted/increased? If yes, what new measures are included?

Please include a link to your public report on community impact if applicable.

report not available in public, our hotels are Green Globe Certified.

Please provide any other comments you wish to make regarding your efforts/initiatives to obtain certification in these programs.

Achieve our goals with a 15 % reduction in energy usage, a 15 % reduction in water consumption and 60 % of waste diverted away from landfill by 2022 vs 2019.

Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to diversity, equity, and inclusion.

maryt@emaar.ae