Drury Plaza Hotel Cleveland Downtown
Ratings
Awards
We are truly honored to be ranked the highest in the brand category for hotels in Forbes list of Best Customer Service 2024. Forbes partnered with HundredX, a data analytics company to survey 201,000 U.S. residents who provided 4.2 million ratings on more than 3,000 brands. Survey participants were asked to rate brands on people, speed, services, and resolution. The top 300 brands made it to Forbes' first-ever list of the Best Customer Service, with Drury Hotels coming in at 56
Amenities
Room features and guest services
- Calls (local)
- Calls (toll-free)
- Concierge services
- Internet access
- Laundry service
- Luggage storage
- View (urban)
Facilities
- Onsite restaurant
- Pet friendly
- Wheelchair accessible
Business services
- AV capabilities
- Business center
Recreational activities
- Health club
- Indoor pool
- Whirlpool
Venue accessibility
- Bus
- Taxi
Distance from airport
12 mi. from venue
Parking
- Valet parking$39.00 / day
Drury Plaza Hotel Cleveland Downtown Meeting Space
Guest Rooms
More
Cancellation Policy
Group cancellation less than 30 days prior to arrival or failure to comply with attrition clause results in a cancellation fee being calculated as a percentage of lost revenue. Individual cancellation is 24 hours prior to arrival.
Facility Restrictions
Check-in time: 3:00 pm Check-out time: 11:00 am Pets Accepted- $35 cleaning fee/day This is a smoke-free hotel. Parking: $39 + tax Valet covered parking charge per day, there is no self-park option.
Additional Information
Thank you for considering Drury Hotels to host your/your client next event! Guests will be able to enjoy our best-in-class amenities like our hot breakfast buffet, Wi-Fi and our evening reception featuring hot food and cold beverages that are always complimentary.