Hotel Café Royal

Please explain, if applicable, the carbon offsetting options you offer to corporations.

NA

Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to sustainability and social impact goals and initiatives.

Andreas.Bergfeld@thesethotels.com

Has your hotel taken steps to reduce single-use plastics, such as removing plastic straws (except upon request for guests with disabilities), stirrers and cotton buds? If yes, please provide detail as to the steps you have taken to reduce single use plastics?

Yes, Plastic packaging, straws and cups have been removed from our hotels.

Does your hotel generate (onsite) or purchase (offsite) renewable energy (beyond your utility's standard offerings)? If yes, please describe your practices for generating or purchasing renewable energy.

Yes, Air conditioning system uses stored energy from a wheel heater exchange, resulting in 100% fresh air generated by renewable energy Heat pumps contribute to WKO storage utilising existing energy to create required temperatures to counteract the seasons

Does your hotel engage in activities to protect & restore the natural environment in which it is located (i.e. trees planted, coral reef restored, etc.)?

No

What measures are in place to allow for social distancing in fitness centers (e.g. equipment configuration, staggered usage times)? If no fitness center, please put N/A.

Gym equipment has been reorganized to meet social distancing regulations and is cleaned by a staff member after use.

Has the fitness room cleaning routine been adjusted/increased? If yes, what new measures are included? If no fitness center, please put N/A.

Yes, More frequent and in-depth disinfecting of high-touch areas, while using the correct cleaning materials.

Will your hotel be imposing any additional fees for cleaning services? If yes, please specify those fees.

No

Are specific cleaning/disinfection routines in place for pillows, duvets and their covers, headboard, bathrobe etc.? If yes, please describe.

Yes, All respective items in the room are cleaned using the correct cleaning materials. Linen is collected in separate bags after guests check-out

Does the property limit number of guests in restaurant, bar, or dining areas due to COVID19 or other pandemics? If yes, please provide details of how restaurant, bar, or dining areas limits capacity? If no restaurant or bar, please put N/A.

Yes, Capacities are limited by taking away tables and chairs

Has the public bathroom cleaning routine been adjusted/increased? If yes, what new measures are included?

Please include a link to your public report on community impact if applicable.

https://www.thesetcollection.com/responsible-business

Please provide any other comments you wish to make regarding your efforts/initiatives to obtain certification in these programs.

NA

Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to diversity, equity, and inclusion.

NA